![]() ![]() ![]() On the other hand, the five states that featured at the bottom of the list were Punjab (6.07), Jharkhand (6.07), Chhattisgarh (5.93), Uttar Pradesh (5.81), and Bihar (5.74).ġ9 states/UTs scored an index value between 6 and 7, while 3 states scored between 5 and 6. In the ‘IPF Smart Policing Index 2021’, Andhra Pradesh (8.11), Telangana (8.10), Assam (7.89), Kerala (7.53), and Sikkim (7.18) emerged as the top five states. The SMART Scores are set on a scale of 1 to 10 and are indicative of the levels of citizen satisfaction, a score of 10 being the highest level of satisfaction. Significantly, Andhra Pradesh and Telangana together accounted for 56.48 per cent of the total number of responses. The survey has a total sample size of 1,61,192 wherein 64 per cent of the responses were received online and 36 per cent were gathered through face-to-face, telephonic interviews, and other paper-based data gathering methods.
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